Vivid Lux Glass Terms & Conditions

Please read my T&C’s carefully before purchasing. By purchasing with Vivid Lux Glass you’re agreeing to these terms and conditions. These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access this website. These terms and conditions abide by The Consumer Contract Regulations. You’re welcome to print or store these terms for your own records.

Vivid Lux Glass own the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited. You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else. While we will use reasonable endeavours to verify the accuracy of any information we place on the Vivid Lux Glass website, we make no warranties, whether express or implied in relation to its accuracy.

Wherever the term “Working Days or Hours” is featured, this excludes bank holidays, weekends and public holidays such as Christmas. Any holiday times will be clearly displayed on the homepage. When you place an order with Vivid Lux Glass you will be sent an order confirmation detailing your order, giving you ample opportunity to correct any possible errors. Should you have any complaints, please send them to the contact information detailed at the bottom of this document. These terms and conditions apply to all transactions on this site. They do not affect your statutory rights.


Prices are subject to change but are correct at time of posting. Any glitches, errors or typos are not required to be honoured. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether. Any special offers will have a clear displayed end date.


You can pay with your PayPal account, or by card through that system. To pay by card, you don’t need to have an account with PayPal to purchase. If you’re purchasing via Etsy, Vivid Lux Glass also accepts Direct Checkout.

We also accept Stripe, another secure method of payment. You can pay by credit/debit card.

Any contract for purchases made through the website will be with Vivid Lux Glass. Vivid Lux Glass must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed.

Once payment has been received Vivid Lux Glass will confirm that your order has been received by sending an email to you at the email address you provide. The shipment email will include your name, the order number and the total price. Please check your spam folder. Vivid Lux Glass’ acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.

Estimated dispatch times are detailed in the product information, however please allow up to 28 days for your order to be dispatched.


Should your order not arrive, please contact Vivid Lux Glass. A full refund or a replacement will be offered once 15 days has passed.

Returns & Cancellations – General Products not including Subscription Boxes

We ensure all items that are posted to our customers are of the highest standard but if there is ever a need to return an item we do accept returns for a full refund.

Under The Consumer Contract Regulations, your right to cancel begins from the moment you place your order, up to 14 working days after receiving your order. Your right to cancel is unconditional.

You can return an item for any reason such as faulty, not as described, not fit for purpose, you’ve changed your mind and more.

If you wish to return an item, please notify us in writing using the following model cancellation form (email is fine). We will then process your return.

To Vivid Lux Glass:

I/We [*] herby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/ for the supply of the following service [*],

Ordered on [*]/ received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),


*Delete as appropriate

We would be grateful if you would return your items via recorded or tracked post, this is for your peace of mind, and ours. This is not a requirement of law, this is a courtesy request.

Items marked as being reduced for having a defect, damage or any other reason are exempt from the returns policy.

Return postage will be paid by the customer if the order is no longer wanted. If the reason for the return is our responsibility, return postage will be paid by Vivid Lux Glass.

Returning Custom Items:

Custom made items are exempt from The Consumer Contract Regulations – the only exception being is if they’re faulty, not as described, not fit for purpose or any other fault of Vivid Lux Glass. In this case, please refer to the returns section of this document.

Vivid Lux Glass

Address: 15 High View Way, Southampton, Hampshire. SO18 4FE


Specific Terms for Payment Plans/Layaway/Advent Calendar Subscriptions

You can manage all subscriptions via your account.

LayAway Purchase – this refers to a special payment plan where a customer can purchase the items on a monthly payment basis. The product is reserved for the customer, and the customer makes monthly payments until the item is fully paid. The product is only made and posted once the order has been fully paid for. For example Advent Calendars.

Reservation – Rather than taking the item home and then repaying the debt on a regular schedule, as in most instalment plans, the layaway customer does not receive the item until it is completely paid for.

Initial Deposit – an initial deposit of at least 20% of the total price of your order is required. Remaining Balance – Your remaining balance (Total Price minus Deposit) will be divided by your terms of payment, which will represent your minimum monthly due.

Monthly Payment – Payments must be made monthly via the original Invoice. This is specifically set up so that you can pay in instalments.

Non-payment of Monthly Payment – If you have not paid your monthly payment due within 7 days from your payment deadline your reservation through your LayAway contract will automatically be cancelled and you will not receive your order. You may still be refunded your earlier payments less the cancellation fee.

Payment Deadline – refers to the specific date of each month when you have to make your payment. This payment deadline is usually based on the payment date for the initial deposit of the Layaway purchase.

Payment Method – You may pay only via the original invoice you were sent. No Extension of Payment Deadline – Take note that your payment deadline is non-extendible. Your LayAway purchase must be fully paid within the original term.

Cancellation of Order – You may cancel your order at anytime by notifying me. Also, your order will be automatically cancelled if you have not made your monthly payment within 7 days from your payment deadline. If your order is automatically cancelled due to the late payment of your monthly due, then the total payments on the purchase less the cancellation fee may be refunded to you. For Cancellation of Orders by the customer, it must be made through an e-mail request.

Refund – You will be issued a refund of all your payments made LESS the cancellation fee. Refunds will be made through your original payment method and only to the original payee.

Cancellation Fee – A fee of 20% of all the total payments made will be charged on all orders cancelled. The cancellation fee applies whether the cancellation is due to the late payment of the customer or due to the unilateral cancellation by the buyer. (E.g. If you have made a total payment of £40 I will refund you the amount of £32.00. (£40 paid less £8.00 (20%) cancellation fee)

Cancellations Not Subject to the Cancellation Fee – Orders cancelled within 5 days from the date of payment of the initial deposit will not be charged any cancellation fee.

Full Payment – You may pay your items in Full at any time prior to the end of your terms of payment.

Shipment of Product – Items reserved under a Layaway contract will only be shipped once full payment has been made.

Proof of Payment – It is essential and necessary that the customer must always keep the receipts issued for the payment of the Layaway purchase because it will be necessary in reconciling any differences that may arise.


Monthly, 2 Monthly and 3 Monthly Subscription Boxes Terms

Specific Terms for Monthly Subscription Boxes (not including advent calendars).

Subscriptions may be ordered by clicking on the item you wish to purchase and then following the prompts that will appear on-screen. You may check and correct any input errors in your order up until the point at which you submit your order to us by clicking the “Submit Order” button on the checkout page.

By purchasing a monthly subscription, you acknowledge that your subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. Your subscription will be automatically extended for successive monthly periods, at the original subscription rate until it ends.

Your credit/debit card will be charged on or a day after the original payment was made, month.

Any cancellations need to be done prior to 1st of the month to prevent the charge for that month. To cancel your subscription at any time, you must logon to your account or email us at and we will do it for you. If you cancel your multiple month subscription other than as a result of a material breach by Vivid Lux Glass of these Terms, you will not be eligible for a prorated refund of any portion of the subscription fee paid for the then-current subscription period. The above cancellation rights do not affect your right to cancel under the statutory cooling-off period (see Consumer Rights and Cancellation below).

Monthly Subscription Prices include all delivery costs.

We reserve the right to revoke your subscription at any time as a result of a violation of these Terms or the Privacy Policy. Membership is void where prohibited by law.

Consumer Rights and Cancellation You may cancel your first order and receive a refund at any time before your order is delivered and up to fourteen days afterwards, beginning on the day after you receive the products. In this case, you will receive a full refund of the price paid for the products in accordance with the Vivid Lux Glass refunds policy.

Each subscription is for these purposes a single order forming part of a regular delivery of goods, so you can only cancel a box subscription and receive a refund within fourteen days of receiving your first box. You can of course cancel your subscription at any time, but it is only if you do it within this initial fourteen day period after your initial subscription that you will be entitled to a refund (as required by UK legislation known as the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013). To cancel your order, you must inform Vivid Lux Glass by email, giving us your name, address and order reference.

You must return the products to Vivid Lux Glass within 14 days of notifying us of the cancellation in the same condition in which you receive them and at your own cost and risk. We advise you send Signed For delivery. Vivid Lux Glass has a right to deduct from your refund amount any reduction in value of the products caused by your handling of the products beyond what is necessary to establish the nature, characteristics and functioning of the products.

Vivid Lux Glass’s refunds policy is: if you cancel an order within the 14 day cancellation period (see above), Vivid Lux Glass will refund you as soon as possible and, in any case, within fourteen days of the day of our receipt of the returned products. Vivid Lux Glass will refund the price of the products in full, including the cost of delivery paid by you. However, you will be responsible for the cost of returning the products to Vivid Lux Glass. Vivid Lux Glass will refund the purchase price and delivery costs using the same method originally used by you to pay for your purchase.

Klarna Specific Terms:

In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice


In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna.

  • Pay in [14] days: The payment period is 14 days from shipment of the goods or tickets/ availability date of the service. You can find the complete terms and conditions for the markets where this payment method is available here: United Kingdom
  • Financing: With the financing service from Klarna you can pay your purchase in flexible or fixed monthly instalments according to the conditions stated in the checkout. The instalment payment is due at the end of each month after submission of a separate monthly invoice by Klarna. Further information regarding Slice It including terms and conditions and Standard European Consumer Credit Information you can find here for the markets where this payment method is available: Austria, the United KingdomGermanySwedenNorwayDenmarkand Finland.
  • Direct Debit: Your account will be debited after shipment of the goods ​or in case of a subscription in accordance with the timelines communicate​d. You will be notified about the date(s) by email.

The payment methods Pay in [14] days, Slice It and direct debit are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

Gift Card Terms & Conditions

The Gift Card is not a credit or charge Gift Card.

Gift Cards can be exchanged for products online at

The balance on the Gift Card may be used for full or part payment of the GB pounds sterling cost of products. To check your balance online please go to your account.

No change will be given but any unused balance will remain on the Gift Card and may be applied to future purchases.

Gift Cards can be used towards the purchase of goods at a higher price than its face value upon payment of the difference.

The Gift Card cannot be exchanged or redeemed in whole or part for cash, and has no fixed expiry date or service fees.

Promotional offers may not apply to Gift Card purchases.

Keep the Gift Card code safe and treat it as cash. We will not accept any liability for lost, stolen or damaged Gift Cards or for any remaining balance on the Gift Card.

Not redeemable to purchase gift cards.

May not be sold or transferred.

Subject to availability.

If you have made an Online payment with a Gift Card in whole or part and any item paid for using the Gift Card is accepted for return the amount owing will be added to the original Gift Card.

We may withdraw or cancel the Gift Card and require an alternative form of payment if we suspect that the Gift Card may have been stolen or fraudulently used. Further action may also be taken.

We reserve the right to amend or supplement these conditions or discontinue the Gift Card at any time.

If the value of the items purchased Online is less than the total value of the Gift Card, you can re-enter the same Gift Card details on another occasion to redeem the remaining balance on your Gift Card.

If the value of the items purchased online is more than the total value of the Gift Card, you will need to pay the balance using additional Gift Cards, a credit/debit card or PayPal.